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Windows Client Installation

The xSpace client Windows version is released in .exe installation package format, supporting mainstream operating systems such as Windows 7/10/11 and Windows Server 2019/2022.

1. Installation Package Naming Rules

The released installation package name usually contains key information such as architecture and version number, for example:

at-xspace_windows_x86_64_6.16.12.common.exe

  • x86_64: Indicates that the current installation package is compiled for the x86_64 (64-bit) processor architecture.
  • 6.16.12: Indicates the software version number of the installation package.

2. Installation Steps

After downloading the installation package locally, double-click to launch the installation wizard and follow these steps to complete the installation:

2.1 Launch Wizard

Click "Next" on the welcome screen.

Install Windows Client 1

2.2 Prepare Installation

After confirming the installation path, click "Install".

Install Windows Client 2

2.3 Installation Process

Wait for the program to extract and configure system drivers.

Install Windows Client 3 Install Windows Client 4

2.4 Restart Confirmation

If this is the first installation, the system will prompt for a restart. Please save any currently edited documents and close relevant software, then click "OK".

Install Windows Client 5

2.5 Complete Installation

Click "Finish", and the computer will automatically restart.

Install Windows Client 6

3. Configure Cloud Platform Address

After restarting, launch the xSpace Client from the desktop icon or Start Menu. The first run requires server address configuration:

3.1 Open Settings

Click the "Settings" (gear icon) in the upper right corner of the login interface.

3.2 Fill in Information

  • Server Address: Fill in the actual xSpace management component IP or domain name (internal or public network address).
  • Port Number: Default is 44301. If no special changes are made, please keep the default value.

Set Cloud Platform

3.3 Connection Detection

After configuration is complete, click the "Detect" button. * Detection Successful: You can then return to the login interface to log in. * Detection Failed: Please use the ping command in the local Command Prompt (CMD) to test the server address's connectivity, or check if the network firewall is blocking port 44301.

4. Common Troubleshooting

4.1 Connection Black Screen or Display Anomaly

If you experience a desktop connection black screen, stuttering, or display anomaly when using older computer hardware, please perform the following checks:

  • Graphics Driver DDI Version:
    1. Press Win + R, type dxdiag, and press Enter.
    2. In the "Display" tab, check the "Driver" section.
    3. It is recommended that the DDI version is not lower than 11. If the version is too low, try updating the graphics driver or replacing the graphics card with one that supports a higher hardware acceleration version.